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Yes we do! We ship worldwide to all members.
Orders may take up to 7 to 10 days to process. For domestic orders, packages usually arrive within 2 to 3 weeks after placing your order. For international orders, packages usually arrive within 3 to 4 weeks after your order has been placed.
Once your order has been placed, you will receive an email confirmation with your order number and account login information (if you made one). You will also receive a separate email confirmation with a tracking number once your order has been shipped. Your may track your order within your account using the order number or by using the tracking number with the respective postal service.
The customer is responsible for all applicable shipping fees, custom fees and taxes. We are not responsible for any lost, stolen, or delayed packages. The customer is also responsible for any return fees if you refuse a shipment from Xclusive Member.
If your package is returned to us as not deliverable, we will notify you and do our best to resolve the issue to ensure that you receive your package.
To be considered for a full refund, your item must be shipped to us within 30 days of your purchase. Any items returned after 30 days will not be accepted. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Partial refunds may be granted for eligible orders. Any item not in its original condition, is damaged, or has missing parts not as a result of our error will not be accepted.
We will notify you once we receive your returned item. Returns will take about 1 to 3 days for review and inspection. You will then receive another notification to confirm if your return is approved or not. If your return is approved, your refund will be processed within 2 to 5 days and the amount will be credited back to your original method of payment.